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Dillard's Closes Travel Agency
September 03, 2008
Little Rock, Ark.-based Dillard's Inc. announced that it is closing its Dillard's Travel agency, which currently operates in 43 of the company's 318 stores and employs approximately 160 associates. Dillard's said it remains committed to servicing existing customers who have pending travel booked through Dillard's Travel, but the agency is no longer booking new travel arrangements. The agency closure is a result of the company's ongoing review and closure of underperforming units under appropriate conditions. Dillard's is currently working with the associates of Dillard's Travel to relocate them to positions in the stores. Dillard's Executive Travel will remain in operation and will continue to service its corporate clients, as well as the travel needs of the company.
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DDI visited the new JCPenney department store at Manhattan Mall in New York and spoke with store manager Joe Cardamone. Below is video of that conversation paired with a walk-through tour of the new store. For more on the JCPenney store, look out for DDI's November/December issue mailing out at the end of November.
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