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L.L. Bean is Number One in Customer Service
January 15, 2010
New York-based L.L. Bean Inc. was recently awarded the number one position for its customer service, courtesy of the fifth annual NRF Foundation/American Express Customers’ Choice survey, conducted by BIGresearch. Results were released during the January 12, 2010 NRF 99th Annual Convention and Expo in New York. Salt Lake City-based Overstock.com took second place and Henderson, Nev.-based Zappos.com received third place; while Seattle-based Amazon.com took the number four spot and West Chester, Pa.-based QVC Inc. rounded out the top five. The survey polled 8,600 consumers, and was conducted in September 2009.
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DDI visited the new JCPenney department store at Manhattan Mall in New York and spoke with store manager Joe Cardamone. Below is video of that conversation paired with a walk-through tour of the new store. For more on the JCPenney store, look out for DDI's November/December issue mailing out at the end of November.
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